Shipping policy

This policy only applies to physical products that may be sold on the website. It does not apply to any of the digital products on offer.

All orders are processed within 1 to 7 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Should there be delays due to a high volume of orders or postal service problems that are outside of our control this might alter expected delivery times.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us. An order/tracking number will be sent that you can use to check the status of your delivery.

If you haven’t received your order within 2-5 days of receiving your shipping confirmation email, please contact us at info@viamyads.co.za with your name and order/tracking number and we will look into it for you.

 

Refunds, returns and exchanges

Exchanges will only be done if the item you ordered was incorrectly delivered.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@viamyads.co.za with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We do not provide refunds of services rendered, we can only consider a refund of the full amount if the error is completely based on a technical fault from our side.

If you have any further questions, please don’t hesitate to contact us at info@viamyads.co.za

Term and conditions apply. E&OE.